Privacy Policy

This privacy policy sets out how this website uses and protects any information that you give Kyneton Craftery while using the site. Kyneton Craftery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kyneton Craftery may change this policy from time to time by updating this page.

 

User Consent

 

Where we rely on your consent as the lawful basis to process your data we will always ask for you to positively affirm your acceptance. By clicking “I accept the Privacy Policy” or similar, or if we indicate that by clicking a button you are accepting this Privacy Policy you acknowledge and agree to be bound by this Privacy Policy.

 

We note that certain contact or other data forms where consent is required to be given by you include no pre-checked checkboxes so that you are able to freely and affirmatively opt-in. In cases where we do not consider it practical to include a checkbox, we will indicate that by clicking a certain button you have agreed to the terms of this Privacy Policy. We will also provide you with notice on the Website specifically detailing what it is that you are consenting to in clear and plain language as well ensuring that each matter that requires consent is clearly distinguishable.

 

For all areas of the Website where consent is given it is just as easily able to be withdrawn through the appropriate Account settings on the Website.

 

If you believe that consent has not been given freely or in breach of the terms of this Privacy Policy please contact us.

 

Types of Data We Collect

 

Account Data
You do not need to create an Account to browse the website and view our Products, however creating an Account will enable you to access additional functionality of the Website (such as viewing recent order history).

We may collect this Personal Data from you, such as your name, date of birth, e-mail and mailing addresses, phone number, password and any other information you provide us on the registration/application form when you create an Account with us. At registration we will clearly label which information is required and which is optional to be provided at your discretion. We may also request you provide us with additional information after registration.

 The legal basis for this processing is based on:

your consent through your voluntary submission of the form and agreeing to these terms;
the Personal Data being necessary for the performance of a contract to which you are a party;
for carrying out pre-contractual measures; and/or
any other legitimate interests as detailed below.
 

The registration of the Account and voluntary provision of Personal Data is intended to enable us to offer you services that may only be available to registered users.

 

Data from your use of the Website
 

We collect content that you provide while using the Website. The information we collect includes customer level data (such as your billing address, shipping address and telephone number), order level data (such as order numbers and products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our Services to you (including the supply of Products).

The legal basis for this processing is based on:

your consent through your voluntary use of the Website and agreeing to these terms;
the Personal Data being necessary for the performance of a contract to which you are a party;
for carrying out pre-contractual measures; and/or
any other legitimate interests as detailed below.
 

This Personal Data is needed to enable us to provide the Website to you and to enable it to operate and otherwise to ensure your compliance with our terms, including any defective Product return terms.

 

Payment Data
 

If you purchase a product on the Website, we (or our third party service provider) will collect all information necessary to complete the transaction, including your payment card information, bank Account information and/or other billing information. We use this information to send to our third party payment gateways when you make payment through the Website (or our Services generally).

The Personal Data we collect will be the data that you provide us when making payment.

The legal basis for this processing is based on:

your consent through your voluntary submission of the form and agreeing to these terms;
the Personal Data being necessary for the performance of a contract to which you are a party including the payment of goods or services; and/or
any other legitimate interests as detailed below.
This Personal Data is needed to enable us to process your payment for your purchase. We retain information on your behalf, such as domain names, URLs, time zone preferences, service invoices, transactional history, messages and any other information that you store using your Account.

 

Additional Data
If you provide us feedback or contact us via e-mail, or other means including by face-to-face meeting, by phone call, post, through social media or other communication or by contracting with us, we will collect your name and e-mail address, as well as any other content included in the e-mail or conversation, in order to send you a reply or otherwise process your request. We will store and process your communications and information as needed. When you participate in one of our surveys, we may collect additional profile information.

The legal basis for this processing is based on:

either through your consent through your voluntary submission of the form and agreeing to these terms or by your voluntary submission of data to us in other means;
the Personal Data being necessary for the performance of a contract to which you are a party;
for carrying out pre-contractual measures; and/or
any other legitimate interests as detailed below.
By submitting the form or making contact with us such Personal Data is transmitted on a voluntary basis and you consent to its collection.

 

Marketing List Data
On the Website you may have the ability to subscribe to various newsletters and email marketing lists. We may collect the data when you input your details for subscription purposes which may include your name, email address and email marketing preferences. When you register for an Account you will have the option to choose their marketing preferences.

The Personal Data is processed for the purpose of informing you regularly by means of a newsletter or other offer form. The Personal Data collected during the subscription will only be used for marketing materials or for reasons made known on the form.

The legal basis for this processing is based on:

your consent through your voluntary submission of the form and agreeing to these terms; and/or
any other legitimate interests as detailed below.
By submitting the form and voluntarily providing us with your data, you are providing consent to the use of such data by us. For the purpose of revocation of consent there is a corresponding unsubscribe link found in each subscription email. Please note that we may provide recommendations or suggestions for goods, services or benefits that we offer.

 

Submission data
To make our Website more useful to you, we may collect Personal Data about your input on the Website by extracting this information from your Account.
This data may be processed for the purposes of monitoring your use of the Website and compliance with our terms. We may then use that data in aggregate (i.e. anonymised) in order to determine metrics associated with our Website, and otherwise to improve our Website. We can also use it to assess whether any warranty or other claims made by you are valid.
The legal basis for this processing is based on the legitimate interests of carrying out our business, providing personalised services to you and any other legitimate interests as detailed below.
We may also collect Personal Data at other points on our Services that state that Personal Data is being collected. In some circumstances, Personal Data is provided to us by third parties such as our related entities, service providers or other organisations conducting activities on your behalf. With your expressed consent, your Personal Data may be used and disclosed to us this way. The purposes as outlined above may include the processing of such Personal Data to the extent necessary for us to comply with a law, regulation or legal request or to protect the safety of any person or to prevent fraud.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
 

SECURITY

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW WE USE COOKIES

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

 

We also use third party vendor re-marketing tracking cookies, including:

the Google Adwords tracking cookie;
the Facebook Pixel; 
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.

Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices

 

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 

How do I control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

 

LINKS TO OTHER WEBSITES

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

 

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.